Nexa Call – Next-Gen AI Customer Call Center Support
Real-time transcription, sentiment analysis, and intelligent KPIs for modern support teams.
Improve quality, reduce handle time, and stay compliant with live insights from every conversation.
Trusted by support and operations teams worldwide
Live metrics from real call centers
Everything you need
From transcription to KPIs — one platform for call intelligence.
Voice-to-text
Every call transcribed accurately
AI transcription turns conversations into searchable text. Nothing gets lost.
Real-time sentiment
Understand how customers feel
Live emotion detection so you can act on frustration or delight instantly.
Speaker analytics
See who spoke and when
Dual-channel waveforms with speaker separation for quality review.
Live KPIs
Metrics that matter
Real-time dashboards with automated alerts and insights.
From calls to insights in minutes
Three steps to better conversations.
Connect your calls
Integrate with your phone system or upload recordings. No hardware needed.
AI analyzes in real time
Transcription, sentiment, and KPIs update automatically as calls happen.
Act on insights
Dashboards and alerts help you coach agents and improve quality.
Watch AI analyze conversations in real time
Monitor sentiment, speech patterns, and KPIs with live updates and intelligent insights.
Live demo
Real-time metrics
Sentiment over time
Sentiment mix
Call volume (24h)
Loved by support leaders
See what teams are saying about NexaCall.
“We cut our QA time by 60%. The sentiment insights alone are worth it.”
“Finally, real-time visibility into what our agents are doing. Game changer.”
“The transcription accuracy is unmatched. Our compliance team loves it.”
Frequently asked questions
Everything you need to know.